LogMeIn Rescue+Mobile Provides Remote Support to Windows Mobile Users
Windows Mobile, being a platform for enterprise deployment, can be a major headache for remote support , especially to large mobile workforce. Unlike the desktop/laptop, where there are several solutions for remote support. The technical support for Windows Mobile until now has relied on voice communication over the phone as the same way you call your cellphone carrier support.
LogMeIn, Inc. , a solution provider for remote desktop support, has just released LogMeIn Rescue+Mobile, a new service that enables call centers and IT administrators to troubleshoot and repair Windows Mobile smartphones remotely.
LogMeIn Rescue+Mobile, is a Web-based service that can quickly and remotely be used to resolve a user’s smartphone issues in much the same way that computers are remotely supported today.
The software enables IT support technicians to take over the control of user’s smartphone In addition to remote support, LogMeIn Rescue+Mobile can be used to train users about how to operate their phones.
LogMeIn Rescue Mobile is scalable and configurable for thousands of technicians and can queue millions of sessions, according to the company. Technicians can simultaneously support smartphones and computers from a single console.
The solution consists of a small applet is downloaded to the mobile device. The end user is provided a connection code that can be given before connecting to the Internet or while speaking on a land line. The technician then connects to the mobile device over the Web browser to gain complete control. At this point, the technician can make fixes, update software, conduct training sessions or configure settings – even view the display and use the keypad, as if the phone were in his
As we see the cellphone operators/carriers start carrying more and more smartphone, we see a bright future to this LogMeIn Rescue Mobile, which could be the right tool for providing quick fix to end users by taking control of the device instead of troubleshooting over the phone.
Read more LogMeIn HERE!
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