Gmail Unscheduled Outage, Google Says Sorry!
Yesterday, Gmail went down for a couple of hours, I remember this was the first extended outage so far occurred. Luckily Twitter was up and was used by several users as an alternate way to communicate.
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If Gmail embodies the Cloud computing concept, this might make users think twice and personally, except the Earth, we should try to eliminate any single point of failure. So perhaps some start-up might seize the idea to mirror or clone large cloud and cluster them perhaps. It would be nice to have a “Cloud-hypervisor” service to automatically re-direct your online services when disaster occurs. |
Any way, the root cause of yesterday failure seemed to be related to an error on the Google back end (obviously) but it should all be fixed now. Below is the “sorry letter” from Google Blog:
“Many of you had trouble accessing Gmail for a couple of hours this afternoon, and we’re really sorry. The issue was caused by a temporary outage in our contacts system that was preventing Gmail from loading properly. Everything should be back to normal by the time you read this.
We heard loud and clear today how much people care about their Gmail accounts. We followed all the emails to our support team and user group, we fielded phone calls from Google Apps customers and friends, and we saw the many Twitter posts. (We also heard from plenty of Googlers, who use Gmail for company email.) We never take for granted the commitment we’ve made to running an email service that you can count on.
We’ve identified the source of this issue and fixed it. In addition, as with all issues that affect Gmail and our other services, we’re conducting a full review of what went wrong and moving quickly to update our internal systems and procedures accordingly. We don’t usually post about problems like this on our blog, but we wanted to make an exception in this case since so many people were impacted. In general, though, if you spot a problem with your Gmail account, please visit the Gmail Help Center and user group, where the Gmail Guides are your fastest source of updates.
Again, we’re sorry.”
[via Jmorganmarketing]
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